Privacy Policy
Effective Date: July 16, 2026
Digital Onecore (“Digital Onecore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalonecore.com (the “Site”) or use our websites, automation, CRM, and AI agent services (collectively, the “Services”).
By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Digital Onecore is a company registered in the Netherlands.
VAT ID: NL004815417B47
Chamber of Commerce (KVK) Number: 90423976
Contact Email: hello@digitalonecore.com
For the purposes of the EU General Data Protection Regulation (GDPR), Digital Onecore acts as the data controller for personal data collected through the Site and, where noted below, as a data processor on behalf of our clients when operating their websites, CRM, and automation systems.
2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide to Us
Contact details (name, email address, phone number, company name)
Billing and payment information (processed via our payment provider, Stripe)
Information submitted through contact forms, booking forms, or calendar integrations
Communications you send us via email, SMS, chat, or social media messaging
Information provided when subscribing to a service tier or requesting a quote
2.2 Information Collected Automatically
IP address, browser type, device information, and operating system
Pages visited, time spent on pages, referring URLs, and click activity
Cookies and similar tracking technologies (see Section 7 below)
Analytics data collected through Google Analytics and related tools
2.3 Information Collected Through AI Agents and Automation Tools
When you interact with our AI booking agents, voice agents, or chat features (via phone, SMS, Instagram, WhatsApp, or web chat), we or our clients may collect:
Call recordings and transcripts
Chat and message content
Appointment and booking details
Voice data processed for the purpose of natural-language conversation
2.4 Information From Our Clients’ Customers
Where we provide CRM, automation, or AI agent services to business clients, we may process personal data about our clients’ own customers or leads (e.g., names, contact details, appointment history) on behalf of and under instruction from those clients, who act as the data controller for that data.
2.5 SMS Opt-In Data
Phone numbers collected through SMS consent/opt-in forms on our Site are used solely to send the SMS communications described to you at the point of opt-in, such as inquiry responses, appointment reminders, or project updates. We do not share or sell SMS opt-in data with third parties for marketing purposes. You may withdraw consent and opt out of SMS communications at any time by replying STOP to any message, or by contacting us at hello@digitalonecore.com.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Site and Services
Build and manage websites, sales pipelines, and CRM systems for our clients
Enable AI agents to answer calls, chat with leads, and schedule appointments
Send automated follow-ups, reminders, and review requests via email, SMS, or voicemail
Process payments and manage subscriptions through Stripe
Communicate with you about your account, inquiries, or service updates
Improve our Site, Services, and marketing through analytics
Detect, prevent, and address technical issues, fraud, or misuse
Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Where the GDPR applies, we rely on the following legal bases:
Performance of a contract — to provide the Services you have subscribed to
Consent — for marketing communications, certain cookies, and voice/chat data collection where required
Legitimate interests — to improve our Services, ensure security, and communicate with prospective clients
Legal obligation — to comply with tax, accounting, and other applicable laws
5. How We Share Your Information
We do not sell your personal data. We may share information with:
Service providers who support our operations, including Stripe (payment processing), hosting providers, and Google (analytics and advertising tools)
Communication platforms used to deliver SMS, email, and messaging automations
AI and voice technology providers that power our AI agent features
Our business clients, when we act as a processor handling their leads’ or customers’ data
Legal and regulatory authorities, where required by law or to protect our rights
Successors, in the event of a merger, acquisition, or sale of assets
All third-party providers are required to handle personal data in accordance with applicable data protection law.
6. International Data Transfers
Some of our service providers (such as Google and Stripe) may process data outside the European Economic Area (EEA). Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.
7. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
Enable core site functionality
Analyze site traffic and usage through tools such as Google Analytics
Support advertising features via Google’s site tools
You can control or disable cookies through your browser settings. For more detail, please see our Cookies Policy.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Call recordings, transcripts, and CRM data are retained according to the terms agreed with the relevant business client, or otherwise for no longer than reasonably necessary.
9. Your Rights
If you are located in the EEA, UK, or other jurisdictions with similar protections, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Request data portability
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with your local data protection authority (in the Netherlands, the Autoriteit Persoonsgegevens)
To exercise any of these rights, please contact us at hello@digitalonecore.com.
10. Data Security
We implement reasonable technical and organizational measures — including SSL/HTTPS encryption, secure hosting, and access controls — to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
12. Third-Party Links
Our Site may contain links to third-party websites or services (such as Stripe’s payment pages). We are not responsible for the privacy practices