Privacy Policy

Effective Date: July 16, 2026

Digital Onecore (“Digital Onecore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalonecore.com (the “Site”) or use our websites, automation, CRM, and AI agent services (collectively, the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Digital Onecore is a company registered in the Netherlands.

For the purposes of the EU General Data Protection Regulation (GDPR), Digital Onecore acts as the data controller for personal data collected through the Site and, where noted below, as a data processor on behalf of our clients when operating their websites, CRM, and automation systems.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide to Us

  • Contact details (name, email address, phone number, company name)
  • Billing and payment information (processed via our payment provider, Stripe)
  • Information submitted through contact forms, booking forms, or calendar integrations
  • Communications you send us via email, SMS, chat, or social media messaging
  • Information provided when subscribing to a service tier or requesting a quote

2.2 Information Collected Automatically

  • IP address, browser type, device information, and operating system
  • Pages visited, time spent on pages, referring URLs, and click activity
  • Cookies and similar tracking technologies (see Section 7 below)
  • Analytics data collected through Google Analytics and related tools

2.3 Information Collected Through AI Agents and Automation Tools

When you interact with our AI booking agents, voice agents, or chat features (via phone, SMS, Instagram, WhatsApp, or web chat), we or our clients may collect:

  • Call recordings and transcripts
  • Chat and message content
  • Appointment and booking details
  • Voice data processed for the purpose of natural-language conversation

2.4 Information From Our Clients’ Customers

Where we provide CRM, automation, or AI agent services to business clients, we may process personal data about our clients’ own customers or leads (e.g., names, contact details, appointment history) on behalf of and under instruction from those clients, who act as the data controller for that data.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Site and Services
  • Build and manage websites, sales pipelines, and CRM systems for our clients
  • Enable AI agents to answer calls, chat with leads, and schedule appointments
  • Send automated follow-ups, reminders, and review requests via email, SMS, or voicemail
  • Process payments and manage subscriptions through Stripe
  • Communicate with you about your account, inquiries, or service updates
  • Improve our Site, Services, and marketing through analytics
  • Detect, prevent, and address technical issues, fraud, or misuse
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases:

  • Performance of a contract — to provide the Services you have subscribed to
  • Consent — for marketing communications, certain cookies, and voice/chat data collection where required
  • Legitimate interests — to improve our Services, ensure security, and communicate with prospective clients
  • Legal obligation — to comply with tax, accounting, and other applicable laws

5. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Service providers who support our operations, including Stripe (payment processing), hosting providers, and Google (analytics and advertising tools)
  • Communication platforms used to deliver SMS, email, and messaging automations
  • AI and voice technology providers that power our AI agent features
  • Our business clients, when we act as a processor handling their leads’ or customers’ data
  • Legal and regulatory authorities, where required by law or to protect our rights
  • Successors, in the event of a merger, acquisition, or sale of assets

All third-party providers are required to handle personal data in accordance with applicable data protection law.

6. International Data Transfers

Some of our service providers (such as Google and Stripe) may process data outside the European Economic Area (EEA). Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Enable core site functionality
  • Analyze site traffic and usage through tools such as Google Analytics
  • Support advertising features via Google’s site tools

You can control or disable cookies through your browser settings. For more detail, please see our Cookies Policy.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Call recordings, transcripts, and CRM data are retained according to the terms agreed with the relevant business client, or otherwise for no longer than reasonably necessary.

9. Your Rights

If you are located in the EEA, UK, or other jurisdictions with similar protections, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with your local data protection authority (in the Netherlands, the Autoriteit Persoonsgegevens)

To exercise any of these rights, please contact us at hello@digitalonecore.com.

10. Data Security

We implement reasonable technical and organizational measures — including SSL/HTTPS encryption, secure hosting, and access controls — to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our Site may contain links to third-party websites or services (such as Stripe’s payment pages). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised “Effective Date” at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Digital Onecore Email: hello@digitalonecore.com VAT ID: NL004815417B47 KVK Number: 90423976