Effective Date: 12/10/2024

At DigitalOneCore, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using this Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, payment details, or other identifying details provided voluntarily.
• Non-Personal Information: Browser type, IP address, operating system, and other technical data collected automatically when you visit the Website.
• Cookies and Tracking Data: Data collected through cookies or similar tracking technologies to improve your experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To provide, operate, and maintain our services.
• To process transactions and send related updates.
• To respond to your inquiries or provide customer support.
• To send promotional content, offers, or updates (with your consent).
• To improve the Website’s performance and user experience.
• To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors or hosting providers.
• Legal Compliance: Authorities or regulatory bodies to comply with applicable laws, regulations, or legal processes.
• Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

5. Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, and serve personalized content. You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your data.
• Request correction or deletion of your data.
• Opt-out of receiving marketing communications.
• File a complaint with a data protection authority if you believe your rights are violated.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our Website is not directed to individuals under 18. We do not knowingly collect information from children. If we discover that a minor’s data has been collected, we will promptly delete it.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@digitalonecore.live

Content Policy

Effective Date: 12/10/2024

Ownership Upon uploading content to Digitalonecore, users grant Digitalonecore a non-exclusive, worldwide, royalty-free license to use, distribute, reproduce, and display the content on the website and related marketing channels. This license allows us to showcase your content to all visitors and potential customers, ensuring its visibility while protecting your rights. However, you retain full ownership of your content.

Prohibited Content Digitalonecore strictly prohibits the uploading or sharing of content that:

• Violates any local, national, or international laws, including laws related to copyright, trademarks, and intellectual property.
• Contains offensive, harmful, or illegal material, including but not limited to hate speech, pornography, or threats of violence.
• Is abusive, discriminatory, or promotes harm towards individuals or groups based on race, ethnicity, religion, gender, sexual orientation, or disability.
• Includes material that is libelous, defamatory, or plagiarized.
• Promotes fraudulent schemes, scams, or activities that exploit others.
• Distributes malicious software, viruses, or other harmful digital components.

Third-Party Content Users must ensure they have the right to use any third-party content uploaded to Digitalonecore. This includes images, videos, music, and other media. Before using such content, users must obtain the necessary licenses, permissions, or rights from the copyright holder. Digitalonecore reserves the right to remove any content that infringes on third-party rights or violates these policies without prior notice to the user. Digitalonecore.live also has the right to disable access to or delete any content that it finds to be in violation of this policy.

By using Digitalonecore, users agree to comply with this Content Policy and understand that any violation may result in the removal of content, suspension, or termination of their account.

Support and Maintenance Policy

Effective Date: 12/10/2024

Free Support Period Upon the launch of your website, Digitalonecore provides a 14-day free support period. During this time, our support team will assist with any issues related to bugs, minor updates, or necessary tweaks to ensure your website functions smoothly. This includes:

• Addressing any technical issues such as broken links or layout problems.
• Making minor adjustments to content formatting.
• Providing guidance on basic features of your website.

Paid Support After the free support period, ongoing maintenance and support services are available through our Paid Support Packages. These packages are designed to ensure your website remains up-to-date, secure, and performing optimally. Services included in these packages are:

• Regular backups to protect your website data from loss.
• Security updates to guard against vulnerabilities and malware.
• Software updates for core plugins and themes to ensure compatibility and performance.
• SEO optimization services, including keyword research, on-page SEO improvements, and link building to enhance your site’s visibility.
• Content updates for blog posts, page additions, and general site management to keep your content fresh and engaging.
• Priority support with faster response times for urgent issues.

Response Times We aim to respond to all support requests within 24 to 48 hours during regular business hours (Monday to Friday, 9 AM to 5 PM). For urgent issues, such as site downtime or security breaches, our support team will prioritize these requests and provide a resolution as quickly as possible.

Digitalonecore ensures that all support and maintenance services are handled by experienced professionals, maintaining the highest standards of quality and reliability. Users are encouraged to consider a paid maintenance package to continue receiving uninterrupted support beyond the initial 14-day period.

Accessibility Policy

Effective Date: 12/10/2024

Accessibility Standards Digitalonecore is committed to ensuring that our website is accessible to all users, including those with disabilities. We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, which are recognized standards for web accessibility. These guidelines ensure that our website is designed to be inclusive, with features that accommodate a wide range of disabilities. We strive to make our content perceivable, operable, understandable, and robust, providing an equal experience for all visitors.

Features Offered

• Alt Text: All images and graphics on the website are accompanied by descriptive alt text, enabling screen reader users to understand the content of the images.
• Keyboard Navigation: The website is fully navigable using only a keyboard, allowing users who cannot use a mouse to access all features and content easily.
• Responsive Design: The website’s layout and content adapt to various screen sizes and devices, ensuring accessibility on desktops, tablets, and smartphones.
• Color Contrast: Text and background colors are chosen to provide sufficient contrast, making the content easier to read for users with visual impairments.
• Text Resize: Users can resize text without loss of content or functionality, accommodating those with low vision.
• Captions and Transcripts: Multimedia content such as videos includes captions and transcripts, making it accessible to individuals with hearing impairments.

Feedback Mechanism We value user feedback and recognize that accessibility issues can be reported directly through our contact form on the website. Users are encouraged to provide suggestions or report any difficulties they experience with website accessibility. This feedback will be reviewed by our team, and necessary adjustments will be made to improve the accessibility of our site.

Digitalonecore is dedicated to continuous improvement, ensuring our website remains accessible to all users. We commit to regularly reviewing and updating our accessibility practices to maintain compliance with the latest standards and to incorporate feedback from our users.